Privacy, use of personal information and e-mail

Introduction
Children’s Promise is committed to protecting your personal information. This privacy policy relates to the use of any personal information provided to Children’s Promise via the website childrenspromise.org.

The purpose of this policy is to inform the Children’s Promise website (the website) users of what information about them is collected on the website and what is done with this information once it is collected.

We also describe what precautions people should take when publishing content on the website.

Privacy Policy
Children’s Promise acknowledges its responsibility in ensuring the privacy of registered users and the general public are maintained. The staff and volunteers who operate this website are subject to the Commonwealth Privacy Act 1988 (the Privacy Act).  This Act lays down strict privacy safeguards which Commonwealth Government departments and agencies must observe in handling personal information.  More information about the Privacy Act can be obtained from the Privacy Commissioner’s web site at: (http://www.privacy.gov.au/)

Information collected automatically when you visit this website
Children’s Promise does not collect any personal information about you through this website unless you provide that information voluntarily by sending an email, completing forms and using the services of this website in any other way.

When you visit the website our servers automatically collect and store the following information about your visit:

•    the address of the referring site (i.e. the previous site that you visited);
•    your server's IP address (a number unique to the computer through which you are connected to the Internet);
•    the date and time of your visit; and
•    the address of the pages accessed and the documents downloaded.

This information is collected for the purposes of creating summary statistics that assist us to make our website more useful to visitors. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs. The information is not collected for commercial marketing purposes and Children’s Promise will not sell or otherwise disclose the information collected from the website for commercial marketing purposes.

Statistical information collected from the website will be used for program analysis, funding purposes and other analytical functions relating to improving this website and to inform our strategies.

Cookies
Activities on the website may require the creation of a session based cookie on your computer. The purpose of these cookies is to improve the user experience and assist you as you use features of the website. These cookies do not collect or return personal information to the website and are used only for purposes relating to features of the website.

Collection of e-mail addresses
Children’s Promise collects e-mail addresses sent to us in the registration process. If you consent, it will be added to our own e-newsletter. Your email address is not added to other mailing lists.
E-mail contact lists may be disclosed to contracted parties for their records, statistics or participation analysis.
E-mail addresses will not be disclosed for commercial purposes. We will record your e-mail address if you send us a message and we will respond to your e-mail address and the information included in your message to address issues you identify, and may use the information provided to improve this website.
Some functions in the website may require you to submit an online form such as a registration, survey or a feedback form. The information, including any personal information, volunteered by you in completing the form will only be used for the purposes stated at submission.

General use and disclosure of information
We may share personal information with other service providers including organisations that assist us by providing accounting, consulting, mail-house, delivery, technology and security services.

In addition to providing our services to you, we may use or disclose personal information that we collect about you:
For the purposes for which it was collected;

• Where you have consented to the use or disclosure;
• To maintain our relationship with you;
• For purposes related to Children’s Promise research, planning, service
• development, security and risk management; and
• To the extent that we are required or authorised by law to do so.

We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to you. Most of the information we send to you which might be classed as direct marketing  will also provide you with an opportunity to opt out any future contacts or request your contact details to be deleted from our datebase.

Photos
All individuals depicted in photos used on the website have given permission for their photos to be displayed. The permission does not extend to other users of our website who may wish to download the images. Website users should seek permission from individuals depicted in photos before downloading images for use elsewhere.

Protection of personal information
All records and personal information is protected by appropriate server security measures. Whilst Children’s Promise has taken all reasonable measures to ensure the privacy and safety of records is maintained. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Some users may prefer to provide information via telephone or in writing; this can be done via the contact details at the bottom of this document.

Links
This website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Notice, please contact us using the 'Contact details' set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Anonymity
Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis.  For example, if we receive a telephone enquiry we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do.  We can also accept gifts and other forms of support anonymously.  However, provisions contained in taxation legislation require Children's Promise to collect the name of the donor if the donor requires a tax deductible receipt.

Contact details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us via one of the following methods:

By mail: Children’s Promise
PO Box 286
Surry Hills NSW 2010 Australia
By telephone: +612 80979565
Email: privacy@childrenspromise.org